critical incident technique

基本解釋

The study tries to discuss customers' perception of unfairness by applying critical incident technique.
本研究運用關(guān)鍵事件法探討顧客感知的服務(wù)不公平性問題。
To explore the possible costs and barriers of patients switching medical service by using critical incident technique.
作為一種定性研究方法，關(guān)鍵事件技術(shù)特別適用于理論發(fā)展和管理有效性等研究目的。
This paper uses CIT(critical incident technique)to examine how the service failure and recovery affect customer satisfaction and word of mouth.
本文利用關(guān)鍵事件分析法對餐飲業(yè)的服務(wù)失敗與補救戰(zhàn)略進行了研究。

the critical incident technique 關(guān)鍵事件技術(shù)
Critical Incident Technique CIT 事件技術(shù)
CIT -Critical Incident Technique 關(guān)鍵事件技術(shù);要害事件技巧;癥結(jié)事件技巧;關(guān)鍵變亂技巧