Peter, I'll try all means to handle the complaint. But you know that's a touchy issue. 彼得，我會(huì)想盡辦法來(lái)處理這個(gè)投訴。但是你知道這是個(gè)棘手的事情。
Given that the guest is posting a complaint, it’s a safe assumption that you didn’t handle it to her satisfaction. 既然客人是在訴說(shuō)不滿(mǎn)，較為保險(xiǎn)的做法是不要牽扯到客人的滿(mǎn)意度標(biāo)準(zhǔn)。